The operator of the online store is the company Vivaco, s.r.o, established: Třída E. Beneše 1534/62, 500 12 Hradec Králové, IČO: 25959263.

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Complaints procedure

When you claim we will strive to meet and solve the matter immediately. A rapid and successful handling of complaints Please observe the following conditions:

During complaint we will strive to be accomodating and solve the matter immediately. To fast and successful handling of complaints please observe the following conditions:

In the event that the goods you received from us is defective, broken or damaged, notify us discovered defects as soon as possible by email at, or by telephone or in writing without undue delay. However, report us about identified defects min. within three days, including the date of receipt of the cash, where you will be negotiated with the terms of the complaint.

After the expiry of the three-day deadline to claim, the claim is not taken into account.

In accordance with Law no. 367/2000 of 14 September 2000 will allow the buyer within 14 days of receipt of goods this without giving a reason to return - goods must be sent to the address of the seller, ie. Vivaco, s.r.o., I.P.Pavlova 69, 779 01 Olomouc. Goods must be in original packaging including proof of purchase, complete and undamaged. The warranty period begins on the date of delivery of the goods.

Claims, including the removal of defects will be resolved without undue delay, within 30 days of the claim, unless the seller and buyer agree on a longer period.

The warranty period does not apply to defects resulting from improper or careless handling.

Return goods on your own expense. Goods can not be returned on cash on delivery, thus any returned goods on cash on delivery seller will not accept. When these conditions are met money will be returned to buyer in 10 days from receipt of the returned goods (the amount paid for the postage is not refundable). Failure to comply with any of the above conditions, we are unable to accept your withdrawal from the contract and goods will be returned at the expense of the sender.

In the event that the goods which the buyer complaints shall have no defect or is it not covered under warranty, is obliged to pay the transport costs and the settlement of the complaint process. Seller assumes no liability for damages arising from the operation of the products, functional properties and damage from improper use of products, as well as damage caused by external events and mishandling. At the origin of this defect is not covered by warranty.