Terms and conditions

Delivery terms and conditions

A pro forma invoice will be issued for the ordered goods. A consignment is dispatched within 3 working days of the payment reaching us. Goods are sent from the Czech Republic via Czech Post or Zásilkovna. Price of postage is determined by weight of a consignment and shipping country and varies from €4-15. In the case that delivery takes a more time you will be informed about a delivery date via email.

Important notice:

Please check carefully if the packaging is not damaged once a consignment is delivered. If you find some of the goods damaged contact us immediately on vivacoweb@seznam.cz

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Prices of goods

All prices listed in e-shop include VAT.

List of categories

What exactly do we offer? In the left column is placed a list of categories. To view the items in a given category just click on its name. If you search the goods according to the trademark or the name, type the name directly into search engine.

Some categories also contain subcategories for better orientation. To display them just click on the main category. Once clicking the category or subcategory the catalogue is opened. Here are pictures of the goods, basic parameters and prices. To view details click on the detail icon. If no more information is needed and you want to buy the product directly just click the buy button and the chosen goods will be put in your virtual shopping cart. The number of items can be regulated in the box next to the shopping cart icon or in the final order.

Submitting an order

At first click the view cart button which serves to recalculate price after final order adjustment. Recalculation of an order is followed by the second step where you fill in delivery address.

In the order form fill in your name, delivery address, email / if wanted to be informed about consignment / and a phone number / condition for delivery /. Please fill in as much information as possible for us to be able to contact you in the case some complications might appear.

Provided personal information is stored in encrypted form to be protected from misuse. When finished with filling in the form click the submit order button.

After submitting an order you will receive an email confirming that your order was accepted. You will find all of sent orders in your personal folder at the same time. They can be printed if need be. You will be informed about dispatching merchandise via email to know when your consignment should be expected.

Shopping cart and purchase price

In the upper right corner is shown how many items you have in your shopping cart. The shopping cart content and the final purchase price can be displayed by clicking the shopping cart button. Here you can change the number of items of the ordered goods.

Delivery terms and conditions

Merchandise is dispatched via Czech Post or Zásilkovna.

Delivery time is 3-5 working days from the time the payment of a pro forma invoice is received. If delivery takes a more time than expected, you will be informed about delivery date via email.

Orders from abroad require a minimum value of €80. It is possible to deliver goods for more customers in one consignment. The goods can be also ordered via email. Send your order to: vivacoweb@seznam.cz.

Payment method

Our system offers wire money transfer based on issued pro forma invoice.

Personal data protection

Operator of the online shop Vivaco.cz is a company Vivaco s.r.o., Třída E. Beneše 1534/62, 500 12 Hradec Králové. The company provides its services in accordance with law No. 101/2000 about personal data protection. We declare and commit to use your personal information only for purposes related to services of the e-shop Vivaco.cz and we do not provide it to any third party unless it is directly related to order processing. A buyer gives a permission to collect his personal information by using services of the e-shop. A buyer has also a possibility to ask for deletion of his personal data from database (withdrawal of registration). If having any questions or comments concerning the stated rules for personal data protection, contact us on the email vivacoweb@seznam.cz or use other contact information.